LG Ends Smartphone Updates and Support Services in June 2024

In 2021, LG announced its exit from the smartphone market but committed to supporting existing devices with software updates for three years. As of June 30, 2024, LG will officially discontinue its smartphone update servers, ending the delivery of new Android OS updates and security patches for its phones.

This shutdown means LG smartphone users will be limited to the last Android version available before the servers go offline, which could be Android 12 or Android 13 depending on the model. Additionally, LG is retiring the LG Bridge PC application, a tool that allowed users to manage contacts, media, backups, and software updates from a desktop.

Mobile analyst Avi Greengart highlights that LG extended support beyond typical device lifespans, which usually last two to three years. However, with modern smartphones now receiving OS and security updates for up to eight years, as seen with brands like Samsung, LG’s decision affects a very small number of users.

Greengart advises users to upgrade their devices once security updates cease to ensure protection and access to new features. He also notes that some users remain loyal to LG due to unique hardware features such as rear fingerprint readers and dual-screen covers. For these users, alternatives with advanced biometric security and innovative form factors from Samsung, Google, Oppo, and Honor are recommended.

LG has not issued further comments regarding the shutdown. This move underscores the evolving landscape of smartphone support and the increasing importance of long-term software maintenance strategies in the mobile industry.

The Broader Significance for Mobile Software Support

LG’s phase-out highlights critical challenges and opportunities in mobile software development and lifecycle management:

• Extended update support enhances device security and user trust, a competitive advantage in today’s market.
• Sunsetting legacy software services requires clear communication and transition plans to minimize user disruption.
• Innovations in device design must be paired with robust software ecosystems to maintain user loyalty.
• Industry trends toward longer update cycles from competitors set new expectations for device longevity.

For developers and businesses, understanding these dynamics is essential to crafting software strategies that balance innovation, security, and customer satisfaction.