Chase to Block Zelle Payments Originating from Social Media to Prevent Scams

JPMorgan Chase is implementing a new policy to block Zelle transactions suspected to originate from social media platforms, effective March 23, 2025. This decision addresses the growing concern over scams that have exploited digital payment apps, including Zelle, Venmo, and Cash App, to defraud users of hundreds of millions of dollars.

Nearly half of the fraud reports Chase received between June and December 2024 were linked to social media, highlighting how scammers use these platforms to target victims. The Consumer Financial Protection Bureau had previously filed a lawsuit citing over $870 million lost through Zelle payments since 2017, underscoring the risks involved.

Unlike traditional credit card transactions, Zelle offers no purchase protection, meaning once money is sent, it is difficult to recover if the transaction is fraudulent. To combat this, Chase’s updated Zelle Service Agreement permits the bank to decline or delay payments suspected to be linked to social media, and to request additional verification from customers to authenticate transactions.

Chase customers are encouraged to use alternative secure payment options integrated with their accounts, such as PayPal, Apple Pay, Google Pay, Samsung Pay, and Paze. Additionally, customers should remain vigilant by only sending money to trusted contacts and recognizing common scam tactics to avoid falling victim.

The standalone Zelle mobile app was discontinued on April 1, 2025, but Zelle services remain accessible through participating banks, including Chase. This policy update reflects a broader industry effort to enhance cybersecurity and protect consumers in an increasingly digital financial landscape.

Key Benefits of Chase’s New Zelle Policy

• Reduces fraud by blocking suspicious transactions linked to social media scams.
• Enhances customer protection through transaction verification and authentication.
• Encourages safer digital payment alternatives integrated with Chase accounts.
• Supports industry-wide efforts to combat growing digital payment fraud.