AI-Powered Hotel Guest Management Secures $80M Series D

Running a hotel today is a juggling act. From staffing shortages to sky-high guest expectations, hoteliers are under pressure to deliver seamless experiences. Enter Canary, which just raised an $80 million Series D round led by Brighton Park Capital, topping nearly $180 million raised since 2018.

Digitizing the Guest Journey

Canary’s suite spans every touchpoint, from booking confirmations to final checkout. Mobile check-in lets guests bypass the front desk entirely. A branded chat interface handles room service requests, local recommendations, and billing questions—all without paper forms or lobby lines.

Embedding AI for Personalized Service

Canary leverages large language models to power instant responses via voice, web chat, or SMS. Guests get real-time, contextual answers—whether they’re asking about pool hours, late checkout fees, or local dining spots. And hotels can customize tone and branding to keep every interaction on-brand.

Fueling Global Scale and Efficiency

With deployments in over 20,000 hotels across 100+ countries—including Marriott, Rosewood, and Wyndham—Canary tackles multilingual support, compliance nuances, and peak-season surges. The new funding will accelerate hiring, R&D on AI features, and integrations with property management systems.

• Streamlined mobile check-in and check-out
• AI-driven, 24/7 guest messaging
• Branded, customizable user experiences
• Seamless integrations with PMS platforms

As competition heats up with players like Cloudbeds and Revinate, Canary’s AI-centric approach stands out. For hoteliers, this means not just cutting costs, but unlocking guest loyalty, higher RevPAR, and smoother operations. The hospitality industry is ripe for a digital makeover—and Canary is leading the charge.